NHS laptops and working in secure locations.How to clear your browser cache - can help to resolve a variety of issues.What do I do if I lose or forget my device?.I can't remember my student login username and/or password.I am already using the Microsoft Authenticator app for another account – can I use the same app?.
Can I use a hardware authentication device such as Yubikey?.I am a returning student, do I need to set up MFA each year?.Adding additional authentication method (recommended).How do I manage my MFA devices and methods?.
Get the Microsoft Multi-factor Authentication app MFA enrolment overview diagram: Please don't wait until you need to use a system to set up your authentication device as this may delay access to key systems when you most need them. If you are a current student and have not yet set up MFA, you will need to do this the next time you log in to a protected system such as O365, StudyNet (to access your timetable), or Canvas. This is especially important if you are an International Student as the app will work regardless of location, phone signal, or wifi availability.ĭo not uninstall and then reinstall the app once you have it as this will prevent you from logging in to your account. Use the app: We strongly recommend that you use the Microsoft Authenticator app on your smartphone. Simply follow the instructions on the screen as they pop up. If you are a new student you will be asked to set up MS MFA when you first start using your UH user account. MFA asks you to confirm your identity using a second 'factor', such as a push notification on the MS MFA app on your phone. All students are required to use MFA when logging into University SystemsĪt the University of Hertfordshire, we use Microsoft MFA (MS MFA) as an extra layer of security in addition to your university password.
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